CLIENT SERVICES
Our clients are at the heart of everything we do.
We follow a meticulously designed process to ensure the utmost clarity, transparency, and client satisfaction at every stage of the brokerage journey both before and after policy placement, as outlined below.
Before
Policy Placement Services
Offered Benefits
Commercial Terms
Benefit Exclusions
Market Experience
International Financial Rating
After
Policy Placement Services
Policy Orientation
Account Manager
Policy Alteration
Claim Audit
Policy Performance Analysis
POLICY ADMINISTRATION
We provide end-to-end support throughout the claims process to ensure accuracy, transparency, and timely settlement.
Policy Change Management
Management of all policy amendments and endorsements throughout the policy term and support throughout the claims process to ensure accuracy, transparency, and timely settlement.
Claim Management & Audit Management
- Thorough review of all claim documents prior to submission to insurers.
- Secure digital archiving of all claim-related documentation.
- Proactive follow-up with insurers to ensure timely claim settlement.
- Careful review of settlement offers before presenting them to clients.
- Prompt notification to clients upon settlement confirmation.
INSURANCE CLASSES
Error and Omission
Credit Card and Associated Cover
Hull Marine Cargo Liability
Professional Indemnity
Travel Insurance
Directors and Officers Liability
Medical and Life
Electronic and Computer Crime
Motor Comprehensive & TPL
Aviation
Bankers Blanket Bond
Property All Risk
